Emotional Intelligence

Introducing three brand new and highly practical courses that use real experiences to explore Emotional Intelligence.

Difficult People – And How to Deal With Them

This module explains the emotional reactions that cause us to find some people ‘difficult’. Participants will:

  1. Increase awareness of their emotional reaction to other people’s behaviour;
  2. Identify some options for dealing with their emotional reactions to ‘difficult’ behaviour.

 

Managing Emotions

In this module, packed full of practical help, participants will:

  1. Identify the management of emotions as a skill of emotional intelligence.
  2. Increase their ...
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