Introducing three brand new and highly practical courses that use real experiences to explore Emotional Intelligence.
Difficult People – And How to Deal With Them
This module explains the emotional reactions that cause us to find some people ‘difficult’. Participants will:
- Increase awareness of their emotional reaction to other people’s behaviour;
- Identify some options for dealing with their emotional reactions to ‘difficult’ behaviour.
In this module, packed full of practical help, participants will:
- Identify the management of emotions as a skill of emotional intelligence.
- Increase their ...