Emotional Intelligence

Introducing three brand new and highly practical courses that use real experiences to explore Emotional Intelligence.

Difficult People – And How to Deal With Them

This module explains the emotional reactions that cause us to find some people ‘difficult’. Participants will:

  1. Increase awareness of their emotional reaction to other people’s behaviour;
  2. Identify some options for dealing with their emotional reactions to ‘difficult’ behaviour.


Managing Emotions

In this module, packed full of practical help, participants will:

  1. Identify the management of emotions as a skill of emotional intelligence.
  2. Increase their awareness of how emotions affect behaviour.
  3. Learn strategies for taking control of emotion in themselves and others.


Changing Perceptions and Emotions

In this module, participants will use real life examples to learn:

  1. How their perceptions of situations influence their emotions and behaviour
  2. Different types of unhelpful thinking.
  3. How to change unhelpful thinking in a situation of their choosing.