So, from the heading, it’s obvious I believe employees are an essential – no – critical part of any business success.

So here’s why I believe they are your greatest asset and this is based on my experiences in small, medium and large organisations.

First and foremost, they are your main link to your customer.  They can and should be able to identify your customers’ needs and potential trends as well as address any issues proactively and make suggestions on improvements based ...